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The Steam Help Thread
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  1. The Steam Help Thread

    There is an Official Steam FAQ available at this link.



    O.K. it seems a small but incredibly vocal number of users are having various problems with steam. Use this thread to report any problems you have and the community will hopefully answer and help to solve your problem.

    Just some points:

    Millions of people around the world use steam without a problem. Almost every member of staff on this website has used steam before the release of FM12 without problem. I myself have used it since FM10 and i have never experienced anything but sheer satisfaction. In the vast majority of cases, the user or the users computer system is the problem, not Steam or the game.

    Closing your computer down with the game still running is likely to cause serious problems, as will closing it down before you close steam as steam needs to do some syncing operations before it closes. The correct way to exit the game and shut down your computer is:

    Save and close FM
    Close and exit steam
    Wait for steam to sync and dissapear from your taskbar/notification area bottom right
    Shut down your computer

    Please note, crash dumps are not a steam specific problem, and steam updating the game does not cause crash dumps, not matter what rumours you may have heard or read. A common crash dump problem is using graphics from previous editions of the game without the correct format. Ensure all add-on graphic files are .png and not .PNG - Use this thread for crash dump issues.

    Quote Originally Posted by StueyRob View Post
    cant play fm12!

    steam error - this game if currently unavailable at the moment, please try again another time

    can any 1 help with this???
    If the game is currently unavailable it is for one of two reasons.

    Because steam is updating it for you. You must be in online mode with the internet connected to allow steam to do this. So anyone who is getting this message for more than a few minutes either has an incredibly slow internet connection (update took 2 minutes for me on a 5 meg connection) or they are not connected to the internet, or steam is in offline mode.

    You have opened steam in online mode without an internet connection. Steam must register and sync with the servers before you enter offline mode and play the game without the internet connected. To prevent this problem in future, open steam with your internet connection on, switch to offline mode and then never close steam again.

    As i just mentioned, at certain times the game will be unavailable to play. This is because steam is in the process of automatically patching it for you. It saves you the trouble of having to find, download and install the patch yourself. If you would prefer not to allow steam to update the game for you, please do the following:

    Open steam library - right click FM12 - click properties - click updates - then change the option to always keep the game up to date

    Before spitting the dummy totally, try the following:

    1. Restart steam and/or your computer to see if the problem can be rectified.

    2. Verfy integrity of game files on steam:

    Open steam library - right click on FM12 - click properties - click local files - click verfy integry of game cache

    3. Defragment your game files on steam:

    Open steam library - right click on FM12 - click properties - click local files - click defragement game files

    4. Try renaming your client registry blob:

    Windows XP/Vista/7

    • Completely exit from the Steam client.
    • Go to C:\Program Files\Steam (or the Steam directory that was specified during installation).
    • Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob.
    • Restart Steam to allow the file to be recreated.
    • Test the issue once more.
    Mac OSX

    • Completely exit from the Steam client.
    • Go to /Users/[Username]/Library/Application Support/Steam
    • Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob.
    • Restart Steam to allow the file to be recreated.
    • Test the issue once more
    Important

    It is not recommended to delete the Old.blob as it may be used later to determine recurring issues.

    5. Delete and reinstall the game from your computer. Use steam to do this, not control panel:

    Open steam library - right click on FM12 - click delete local content

    Redownload the game

    6. Reinstall steam.

    7. In an extreme case you may want to try a full manual uninstall. Details can be found at the bottom of the opening post of this thread.

    If none of the above prove to be any help then please post your problem in this thread. I will be closing any other steam problem threads, whether thats new threads or ones that have been made previously, mainly because a tiny minority of incredibly vocal people who have an issue (which is usually something THEY themselves have done, not a problem with steam) are spamming the forum and contributing to a slow down.

    If you have a problem please post as many details about the problem as you can. Posting:

    ''Waaaaahhh steam is shit, blah blah blah why can't i play the game?!?!??????????????!?!?!?!?!?!?!''

    Is highly unlikely to get a response that will help you.


    -----------

    If you're worried about Steam using up your precious RAM on your old computer then do the following..

    1. Right Click FM12
    2. Properties
    3. Untick Enable Steam Community in Game
    4. Congratulations, you have now freed up almost 1MB of RAM!
    Last edited by Sean; 05/11/2011 at 04:42 PM.
    Lee and ajt09 like this.

  2. *But Why should we have to do this, i have paid for my game! I expect to be able to play it
    SeanCade likes this.

  3. Quote Originally Posted by iamdale View Post
    *But Why should we have to do this, i have paid for my game! I expect to be able to play it
    But that is life, nothing is 'perfect'. But the above in the OP only really is for about 20% of people who do have problems with Steam.

  4. Quote Originally Posted by iamdale View Post
    *But Why should we have to do this, i have paid for my game! I expect to be able to play it
    O.K. Yes you have paid for the game. However, SI announced long in advance that FM was going to be strongly steam supported this year. Their intention was to combat zero day pircay (FM10 and FM11 cracks were available on the torrent sites before the games were officially released) and so far the battle against piracy is being won, with no crack yet available, days after the release. If steam isn't for you (for whatever ridiculous reason) then there was plenty of opportunity to not buy the game, it's not as if you bought the game, then wham SI suddenly announced you had to use steam.

    Because of steams success at preventing piracy, SI hasn't lost millions of pounds, meaning more investment can be made into future editions of the game. Steam = better game quality.

    If you have a technical problem with steam, this thread is here to help. If you want to bitch and moan about it, you are almost as bad as the pirates.

    THIS IS NOT A FOR/AGAINST STEAM THREAD. ANY FUTURE WHINING FROM ANYONE ABOUT STEAM WILL RESULT IN AN INFRACTION.
    Last edited by Jake; 27/10/2011 at 04:59 PM.
    Lee likes this.

  5. Glad you posted this-wasn't aware Steam had a defrag facility included in client. And I've been using Steam for ages

    Only took literally 5 seconds too.

  6. Hi ajt09,
    I know its not a steam problem but a bossy moderator closed my thread ! (joke)
    Just letting you know that your idea of "restoring previous versions" of my corrupt save game worked so thanks!!
    Im now back in March but I can deal with that.
    Jake and ajt09 like this.

  7. Im not whinging as should just want to play the game, Ive been supporting SI since 1997 so i can totally understand just getting grumpy because i want to play.but its sorted....... for now

  8. Quote Originally Posted by Liam1985 View Post
    Hi ajt09,
    I know its not a steam problem but a bossy moderator closed my thread ! (joke)
    Just letting you know that your idea of "restoring previous versions" of my corrupt save game worked so thanks!!
    Im now back in March but I can deal with that.
    Excellent. Glad to help mate

  9. Quote Originally Posted by iamdale View Post
    Im not whinging as should just want to play the game, Ive been supporting SI since 1997 so i can totally understand just getting grumpy because i want to play.but its sorted....... for now
    Apologies for my overreaction, i just grouped you in with the minority of others who have just been moaning on and on without ever actually telling me what their problem was, it's incredibly frustrating.

    Glad your problem is sorted, please post if you have any other issues.

  10. Mac OSX
    • Completely exit from the Steam client.
    • Go to /Users/[Username]/Library/Application Support/Steam
    • Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob.
    • Restart Steam to allow the file to be recreated.
    • Test the issue once more
    My problem now appears to be that I don't have the Steam files in my Library/Application Support! I have updated to Lion, installed Steam etc but don't have this extension. Any help to a doddering technical idiot would be appreciated!

  11. Quote Originally Posted by BermudaIron View Post
    Mac OSX
    • Completely exit from the Steam client.
    • Go to /Users/[Username]/Library/Application Support/Steam
    • Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob.
    • Restart Steam to allow the file to be recreated.
    • Test the issue once more
    My problem now appears to be that I don't have the Steam files in my Library/Application Support! I have updated to Lion, installed Steam etc but don't have this extension. Any help to a doddering technical idiot would be appreciated!
    I'm a mac novice, but this page might be of use to you. http://forums.steampowered.com/forum...php?p=23870010

    particularly this post:

    ''Steam installs all library files at the user level. Your Steam library files will be installed at Code:

    /Users/*/Library
    Unfortunately in Lion a user's Library folder has been changed to a hidden folder so it won't show up, even though the system-wide Library folder located in the main directory will. To access the steam library folder under Lion go to the finder and select "Go to folder…" under the "Go" menu. Then type in Code:

    /Users/Your User Name Here/Library
    Access the Steam folder as you did previously (it's in the Application Support folder). ''

  12. Jake,

    I am one to welcome new stuff to improve FM, and even though ive had my moments with it, I can understand why its been brought in. So I can live with it.

    However, can you not understand some peoples frustrations who have been waiting eagerly for a few months for the game to come out, and then end up struggling to even get the the game to load due to a new program which has never been needed before?

    In my opinion "Just don't buy the game" is not very helpful to people who love to play FM every year, particularly people who don't have access to the internet.

    Like I said just my opinion, so don't read too much into it!

    That said I do think this thread will be useful so thanks!

  13. Jake,

    Many thanks, I would never have found those folders without your help. All looking good now, even found the 'fake' files for the German team!
    Jake likes this.

  14. Quote Originally Posted by Liam1985 View Post
    Jake,

    I am one to welcome new stuff to improve FM, and even though ive had my moments with it, I can understand why its been brought in. So I can live with it.

    However, can you not understand some peoples frustrations who have been waiting eagerly for a few months for the game to come out, and then end up struggling to even get the the game to load due to a new program which has never been needed before?

    In my opinion "Just don't buy the game" is not very helpful to people who love to play FM every year, particularly people who don't have access to the internet.

    Like I said just my opinion, so don't read too much into it!

    That said I do think this thread will be useful so thanks!

    Of course i understand. But steam is an incredibly simple program to use, people are resistant to change, and i sense are just looking for a slight problem, giving them an opportunity to moan all over the forum. The reality is that most of these people won't have tried to steps outlined in my first post before deciding to post that steam is rubbish blah blah. The vast majority of steam related problems can be rectified by trying those steps. If they don't work then steam have a very good customer support team, and if they can't solve it then it's highly likely to be a user specific problem, ie its the persons computer not steam.

    I'm not saying don't buy the game, but everyone knew months ago that steam would be required, so why didn't these people download steam, try one of the many free games available to familiarise themselves with it and to rectify any teething problems before release date?
    Mike. and Liam1985 like this.

  15. Quote Originally Posted by BermudaIron View Post
    Jake,

    Many thanks, I would never have found those folders without your help. All looking good now, even found the 'fake' files for the German team!
    No problems mate, glad to be of help.

  16. cant play fm12!

    steam error - this game if currently unavailable at the moment, please try again another time

    can any 1 help with this???

  17. i have done the Verfy integrity of game files on steam but now FMRTE now does not work because it says my version of steam is not recognised any ideas??

  18. Quote Originally Posted by 05danros View Post
    i have done the Verfy integrity of game files on steam but now FMRTE now does not work because it says my version of steam is not recognised any ideas??
    I don't think FMRTE works because of todays update for FM. You'll have to obtain an updated FMRTE when released if I'm not mistaken (if someone can clarify)

  19. shadowsc2's Avatar shadowsc2
    First Team
    I can't give you much details but - One of my friend has got free CD key, but he couldn't download it cause of slow internet(Croatia, bad internet provider) and I downloaded it... both he and I have succesfully managed to play the game offline, but we also installed the game with the same account to another friend and to no more friends cause only we like FM in this area...

    Just to summarise, I and the one who got the free CD key(made logos and facepack for 63 teams on FM-Balkan) are running the game without a problem... However the third one got to the part when he choses clubs after entering manager details, he clicks on confirm but then the game blocks and crashes... what can I do to help him run the game normally?

  20. Have exactly the same problem :/ Using Lion as well..

    Quote Originally Posted by BermudaIron View Post
    Mac OSX
    • Completely exit from the Steam client.
    • Go to /Users/[Username]/Library/Application Support/Steam
    • Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob.
    • Restart Steam to allow the file to be recreated.
    • Test the issue once more
    My problem now appears to be that I don't have the Steam files in my Library/Application Support! I have updated to Lion, installed Steam etc but don't have this extension. Any help to a doddering technical idiot would be appreciated!
    Worked out how to change it and still didn't work..
    So tried uninstall and reinstall but now its saying the servers are busy! Help would be much appreciated as this is extremely frustrating!

  21. shadowsc2's Avatar shadowsc2
    First Team
    Well no matter he sorted the problem out...

  22. Free CD Key? Suspicious I am. And if illegally got hold of, asking for help with earns swift retribution with the ban hammer

  23. Quote Originally Posted by StueyRob View Post
    cant play fm12!

    steam error - this game if currently unavailable at the moment, please try again another time

    can any 1 help with this???
    Been having the exact same problem, Tried all the above but still isnt working !

  24. Jake, I just feel the response from steam is shocking. I sent emails before about issues with my account and they take days to respond. I dont mind steam the program its just the response rate isnt good. My problem anyway is the "this game is currently unavailable" i will try the post of solutions on front page. But if i have to uninstal the game will i lose my current save? thanks

  25. Quote Originally Posted by brido1967 FM 4ever View Post
    Jake, I just feel the response from steam is shocking. I sent emails before about issues with my account and they take days to respond. I dont mind steam the program its just the response rate isnt good. My problem anyway is the "this game is currently unavailable" i will try the post of solutions on front page. But if i have to uninstal the game will i lose my current save? thanks
    Your game is stored in a seperate location to Steam (...\Documents\Sports Interactive\Football Manager 2012\Games ). So it's perfectly safe, but if you're worried you can always make a backup of it by copying the game to a different location or to a USB pen etc.

  26. Thanks Jake for the step by step guide, I think I'm on the right track but I've just got another pop up appear ( see pic ) should I just locate the crash dumps and delete it? will this fix my game?

    The Steam Help Thread-untitled.png

    Thanks in advance to anybody that can help me

  27. never mind, I re-did the steps again and now its working fine for now

  28. Alright, cleared up up 1 of my problems, about 'game is currently unavailable' with the opening post, so cheers But I've got another 2 issues;

    1. Not a massive problem, but just windering why is it that everytime I installed football manager normally (without steam), the icon would show, but now the red 12 icon doesn't come up on the desktop or when I presss start.

    2. My main problem is the fact that I cant minimize the game, on FM's I installed without steam I would just press either ctrl+alt+delete, or press the windows key, but now when I do either of the, I get some error message about crash dumps or something (sorry I can't post the exact error message, steams updating my game atm, and so I cant open it)

    Thanks in advance

  29. Quote Originally Posted by StueyRob View Post
    cant play fm12!

    steam error - this game if currently unavailable at the moment, please try again another time

    can any 1 help with this???
    Hi all

    I'm having exactly the same problem. From the first post I'm thinking its because Steam is downloading some update - but can someone please confirm? Is there anyway I can check the status of this update within Steam, rather than just guessing?

    I'm totally all for change / improvement and preventing piracy... however, after a crap day at work I just wanna play the bloody game!!! Rant over, thanks in advance for any help!

  30. Problem

    Hi guys, I've tried everything from your list up there and it still wont work....I have a mac and have the updated snow leopard software. Every time I go to play the FM12 icon appears quickly on my dock then disappears. A pop up error report appears saying that FM unexpectedly quit. Help would be much appreciated!!!!

  31. Quote Originally Posted by Collo View Post
    Hi all

    I'm having exactly the same problem. From the first post I'm thinking its because Steam is downloading some update - but can someone please confirm? Is there anyway I can check the status of this update within Steam, rather than just guessing?

    I'm totally all for change / improvement and preventing piracy... however, after a crap day at work I just wanna play the bloody game!!! Rant over, thanks in advance for any help!
    yes it means the game is installing an update. If you switch to offline mode it should load up. Once loaded you can switch back to online mode so steam can continue the update.

  32. Am getting the Game Unavailable message aswell. I have tried everything that was suggested even going offline but still nothing. Please someone help as I think I might cry in a very manley way.

  33. Ok, everythin´s just fine with Steam, .....but how can I get offline?

  34. it says that fm2012 is already running..but i can't play..when i see task manager, fm.exe is running..but im not playing the game..can someone help?

  35. Quote Originally Posted by StueyRob View Post
    cant play fm12!

    steam error - this game if currently unavailable at the moment, please try again another time

    can any 1 help with this???
    Quote Originally Posted by Hoops88 View Post
    Been having the exact same problem, Tried all the above but still isnt working !
    Quote Originally Posted by BOB_BK View Post
    Ok, everythin´s just fine with Steam, .....but how can I get offline?
    If the game is currently unavailable it is for one of two reasons.

    Because steam is updating it for you. You must be in online mode with the internet connected to allow steam to do this. So anyone who is getting this message for more than a few minutes either has an incredibly slow internet connection (update took 2 minutes for me on a 5 meg connection) or they are not connected to the internet, or steam is in offline mode.

    You have opened steam in online mode without an internet connection. Steam must register and sync with the servers before you enter offline mode and play the game without the internet connected. To prevent this problem in future, open steam with your internet connection on, switch to offline mode and then never close steam again.

    Quote Originally Posted by PunchingTadpole View Post
    Alright, cleared up up 1 of my problems, about 'game is currently unavailable' with the opening post, so cheers But I've got another 2 issues;

    1. Not a massive problem, but just windering why is it that everytime I installed football manager normally (without steam), the icon would show, but now the red 12 icon doesn't come up on the desktop or when I presss start.

    2. My main problem is the fact that I cant minimize the game, on FM's I installed without steam I would just press either ctrl+alt+delete, or press the windows key, but now when I do either of the, I get some error message about crash dumps or something (sorry I can't post the exact error message, steams updating my game atm, and so I cant open it)

    Thanks in advance
    1. Not sure, i have one, but i usually open steam then press the play button next to FM12 anyway. Try looking in:

    C drive - program files (or program files x86) - steam - steamapps - common - fm2012

    In that folder there should be an FM12 icon that you can make a desktop shortcut from.

    2. Try pressing alt+enter in game to enter windowed mode, then minimise that way.

    Quote Originally Posted by 05danros View Post
    i have done the Verfy integrity of game files on steam but now FMRTE now does not work because it says my version of steam is not recognised any ideas??
    FMRTE is only currently compatible with the initial release. The game has now been patched, and updated release of FMRTE will be out soon though.

  36. Quote Originally Posted by ajibstylo View Post
    it says that fm2012 is already running..but i can't play..when i see task manager, fm.exe is running..but im not playing the game..can someone help?
    What are the specs of your PC?

  37. Quote Originally Posted by Jake View Post
    What are the specs of your PC?
    amd athlon (tm) 64 x2 dual core processor 4400+ 2.30 ghz
    ram - 2gb

  38. Quote Originally Posted by ajibstylo View Post
    amd athlon (tm) 64 x2 dual core processor 4400+ 2.30 ghz
    ram - 2gb
    Do you ahve any other games on steam? Do they load ok?

    Have you tried restarting steam or your computer?

  39. Quote Originally Posted by Jake View Post
    Do you ahve any other games on steam? Do they load ok?

    Have you tried restarting steam or your computer?
    this is my 1st game..my display is
    standard vga sistem...is it affect?

  40. "Restart Steam to allow the file to be recreated" How do I restart Steam lol?

  41. Quote Originally Posted by JJbluenose View Post
    "Restart Steam to allow the file to be recreated" How do I restart Steam lol?
    Right click that icon and press exit.

    The Steam Help Thread-untitled.png

  42. Quote Originally Posted by JJbluenose View Post
    "Restart Steam to allow the file to be recreated" How do I restart Steam lol?
    Log out then back in

  43. I still didnt get it how to run FM 2012 in offline mode.Do I have to disconnect internet or is there a function for offline mode in Steam app?

  44. can anyone help me i have just defrag and verify the game the a press play the loading comes upbut after it nothing just black picture can anyone help me i´m playing on vista need help

  45. Ive still not been able play the game even tho ive installed and uninstalled,defragged and verifryd the cache several times.still not working im getting the crash dump message all the time its driving me mad please please help!!

  46. Quote Originally Posted by MarkGidman View Post
    Ive still not been able play the game even tho ive installed and uninstalled,defragged and verifryd the cache several times.still not working im getting the crash dump message all the time its driving me mad please please help!!
    Crash dumps, failed to set up graphics and XML errors

  47. how do i fix it all i want to do is play my belovid game.lol

  48. Quote Originally Posted by MarkGidman View Post
    how do i fix it all i want to do is play my belovid game.lol
    Have you tried anything i suggested in the thread i just linked you to?

  49. how do i fix it all i want to do is play my belovid game.lol

  50. Hi Jake,

    I need your help. I have a steam account username what_sux and has been using steam for the past 3 seasons of football manager - this is my 4th consecutive season. The problem I encountered is that my computer will give me this: ~A serious error was encountered and the application will clos. An error file has been generated in: C:\Users\whatsux\Documents\Sports Interactive\Football Manager 2012\crash dumps\....dmp~ and then ~To help protect your computer, Data Execution Prevention has close Football Manager 2012~. I tried verify integrity of game cache but it is to no avail. My laptop here is Windows Vista Home Premium With Service Pack 2 RAM 4GB Operating System 32-bit. Thanks much for your help and cheers

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