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Crash dumps, failed to set up graphics and XML errors
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  1. Crash dumps, failed to set up graphics and XML errors

    **** 12.2.1 update edit. Patches DO NOT cause crash dumps. The reasons laid out below are the causes for crash dumps. So because 12.0.0 was working fine on a system that contains errors/corruptions/registry conflicts/overlaps/viruses/whatever doesn't mean that those said errors/corruptions/registry conflicts/overlaps/viruses/whatever are going to leave the 12.2.1 version alone. Bottom line is, the causes of crash dumps aren't a poorly made game or patch. It's almost always a users actions/their computer system/a combination of the 2. ****

    Right, first up, Steam IS NOT responsible for crash dumps, i don't care what sort of crack pot theories you have heard or invented. The fact is, FM has been crash dumping for years, on both steam and non steam versions. If you are having a steam specific problem, please use this thread.

    There is no exact solution as every crash dump is caused by a different problem, often the problem is nothing to do with FM.

    All i can say is, i use graphics that can be trusted, ie the logo and face megapacks, almost always i use a default skin, i NEVER use FMRTE and rarely use the editor.

    I keep my frankly poor laptop up to date, and i regularly defragment.

    Shock horror i haven't had a crash dump since the memory leak issues of FM10 before patch 10.1

    Most people who have a crash dump should probably look at themselves/their actions/their systems condition before blaming the game.

    --------------------------------

    I strongly suggest trying the steps outlined in SI's official FAQ thread. It takes 2 minutes to sign up to SI's forum using a sega pass.

    Football Manager 2012 *OFFICIAL* FAQ

    --------------------------------

    When met by a crash dump error, the first place i would look is any custom graphics you are using. If any of the graphics are .PNG files, they need to be amended to .png

    Database size can cause crash dumps. If you try to load more nations/leagues/players than you system can handle, the game may crash under the strain. This may take many seasons as the game DB slowly increases in size over the course of many seasons thanks to regen players being created and added. Try playing with a smaller db, or with less nations or leagues loaded.

    Use of the official editor can lead to crashing if you don't know what you are doing. FMRTE results in numerous errors and crashes in my experience, stay away from it is my advice.

    For XML Issues and crash dumps, please delete your settings folder as described below:


    First of all you need to turn on hidden files and folders.

    XP:
    My Computer
    'Tools'
    'Folder Options'.
    The go to the 'View' tab and select 'Show hidden files and folders'

    Windows Vista and Windows 7:
    My Computer
    'Organize'
    'Folder and Search Options'.
    The go to the 'View' tab and select 'Show hidden files and folders'

    Once this is done, follow the instructions below:

    Windows XP:
    1. Open “My Computer”
    2. Navigate to : “Documents and Settings\<Username>\Application Data\
    3. Go into the “Sports Interactive” Folder.
    4. Delete the “Football Manager 2012” Folder.

    Windows Vista and Windows 7:
    1. Click “Start”
    2. Click your username on the start Menu
    3. Click on “AppData” and then “Roaming”
    4. Go into the “Sports Interactive” Folder
    5. Delete the “Football Manager 2012” Folder.

    If you get an xml parsing error message

    Try this:

    Delete the following folder:

    XP: C:\Documents and Settings\[your username]\Application Data\Sports Interactive\Football Manager 2012\settings

    Vista\Windows7: C:\Users\[your username]\AppData\Roaming\Sports Interactive\Football Manager 2012\settings

    Once deleted restart your computer and try launching the game again.

    Cannot run game: Failed to set up graphics system

    ERROR: Cannot run game: Failed to set up graphics system, to fix this issue, please do the following:

    Please download the following update from the Microsoft Direct X SDK:
    Download Details - Microsoft Download Center - DirectX SDK - (June 2010)

    Use the following settings in Direct-x Control Panel.

    Run the following tool:

    Start->Direct-X SDK->Direct-X Utilities->Direct-X Caps Viewer

    Ensure the Direct-X properties appear as the dialog below. Especially important to ensure the Enumerate Reference Rasterizer is checked.



    When downloading this file please use the Firefox browser as some people have encounter difficulties when using Internet Explorer.

    You should also check that you are running the latest graphics driver, you can do this by visiting the computer manufacturer website, or by visiting the graphics card manufacturing website.

    Also if you are running Steam, make sure this is not running when attempting to install

    Also make sure your Graphics Card drivers are updated to their latest versions:

    What drivers you need and where to download them from depends on your graphics drivers.

    Some Computer manufacturers insist you download drivers from their own sites. Please refer to the website of your computer manufacturer before reporting issues with graphics drivers.

    To verify your PCs graphics card chipset:

    For XP

    From the Windows desktop:
    - Click Start
    - Click Run
    - Type DIAG in the Open field (thats dxdiag in capitals, i cant get rid of the smiley)
    - Click OK

    For Vista/Win 7
    - Click Start
    - In the search programs and files box, type DIAG (dxdiag in capitals)
    - Press Enter

    This will launch the DirectX Diagnostic Tool. Click on the Display and Sound tabs. The upper left box headed ‘Devices’ shows the make and model of card; the right box headed ‘Drivers’ shows the driver version number.

    Here are the websites of the largest graphics cards and chipset manufacturers:

    Nvidia (Gforce/Legacy)
    Drivers - Download NVIDIA Drivers

    ATI (Radeon)
    AMD Graphics Drivers & Software

    Intel (Onboard Chipsets)
    http://downloadcenter.intel.com/

    There are other manufacturers of graphics card drivers. If you can not find drivers for these cards they may have been discontinued. Please ask in this case as we may still be able to help.

    Driver download locations

    • ATI Drivers
    AMD Graphics Drivers & Software

    • Intel Drivers
    http://downloadcenter.intel.com/default.aspx

    Desktop Chipsets &mdash; Chipset information and downloads (Intel® 945 Express Chipset Family)

    • nVidia Drivers
    Drivers - Download NVIDIA Drivers

    • SiS Drivers
    http://www.sis.com/download/agreemen...url=/download/

    If your driver does not appear on this list please contact us here - Contact Us - Sports Interactive Community


    The above suggested hasn't worked, is there anything else I can try?

    If this fails to work some people have reported using SwiftShader has helped them in this situation.

    The demo version of SwiftShader (which is the full version but for home use only) can be downloaded from here - SwiftShader Registration | TransGaming Inc - Broadening the Playing Field

    SwiftShader is a high performance software 3D renderer that can be used in place of standard Direct3D implementations.

    To test it with your application download the demo, unzip the file and move the provided D3D8 or D3D9 DLL file into the same folder as the fm.exe

    If you try one and it does not work (you get a windows error message for example), try the other.

    Then just run the game as normal - although bear in mind the swiftshader logo will appear in the bottom left hand corner of the game.

    If nothing above works, you may want to try a full manual uninstall. Please see below.

    Completing a Full Uninstall:

    This uninstall guide assumes earlier editions of Football Manager were and are still installed such as Football Manager 2010 or 2011.

    If this is not the case please delete the Sports Interactive folder instead of the Football Manager 2012 folder as outlined in each individual step:

    * Before proceeding please make sure to write down the username and password of your Steam account as you will need them to reinstall afterwards.


    Start by uninstalling Football Manager 2012 through Steam:

    Right-click on Football Manager 2012 and select “Delete Local Content…”


    Next, delete Sports Interactive from my Documents:

    Start Menu > Documents > Sports Interactive > Football Manager 2012

    Delete Football Manager 2012 (This will delete save data, please store elsewhere such as the desktop if required).


    Next confirm the removal the Football Manager 2012 Settings.

    Confirm that hidden folders are enabled:

    Step 1

    - Click on the Start button,
    - Click on the Control Panel,
    - From the Control Panel Select Classic View,
    - Once selected locate and double click on Folder Options.
    - Click on the View tab.

    Step 2

    - Under the Hidden files and folders section select the radio button labelled Show hidden files and folders.
    - Remove the checkmark from the checkbox labelled Hide extensions for known file types.
    - Remove the checkmark from the checkbox labelled Hide protected operating system files.
    - Press the Apply button and then the OK button and shutdown My Computer.
    - Now Windows Vista is configured to show all hidden files.

    Step 3:
    Remove the cache files for Football Manager 2012 as detailed below:

    Go here:

    XP:

    C:\Documents and Settings\<username>\Application Data\Sports Interactive\

    Vista/Win7:

    C:\Users\<username>\AppData\Roaming\Sports Interactive\

    Delete the Sports Interactive folder.


    Then you will have to manually remove Steam:

    1. Exit Steam.

    2. Navigate to your Steam directory. (Typically C:\Program Files\Steam or C:\Program Files\Valve\Steam)

    3. Delete all of the contents of your Steam directory.


    When complete, make sure the Steam and FM12 registry entries have been removed. While doing the following, please be aware that the Windows registry is a very sensitive part of Windows. Mistakes can render your system unstable so be VERY careful when making any changes.

    * For FM 2012:

    - Click Start then Run.
    - At the prompt type: REGEDIT. The registry editor will open.
    - Click the "+" next to HKEY_LOCAL_MACHINE.
    - Click the "+" next to SOFTWARE.
    *If you have a 64-bits Operating System go to: SOFTWARE\Wow6432Node
    - Click the "+" next to Sports Interactive Ltd.
    - Right-Click the Football Manager 2012 folder.
    - Select Delete.

    - Go back to HKEY_LOCAL_MACHINE\SOFTWARE.
    - Click the "+" next to Microsoft
    - Click the "+" next to Windows
    - Click the "+" next to CurrentVersion
    - Click the "+" next to Uninstall
    - Right click & delete the key labelled:
    - Football Manager fields


    * For Steam:

    In the left-hand column of your registry editor, navigate to: HKEY_CURRENT_USER\Software\Valve\Steam.

    Right-click on Valve select Delete.


    - For 32-bit operating systems:

    In the left-hand column of your registry editor, navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Valve\.

    Right-click on Valve and select Delete.

    - For 64-bit operating systems:

    In the left-hand column of your registry editor, navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Valve\.

    Right-click on Valve and select Delete.

    When completed please close the Registry Editor, restart your computer and try the installation again.

    -------------------------

    Please post if you have a problem that wasn't fixed by the steps above. As i mentioned, the cause of a crash dump is often user specific and is therefore very difficult to fix, but we will try our best.
    Last edited by Jake; 21/03/2012 at 11:52 PM.

  2. Thanks this works

  3. I've come to the end of my tether. No solution posted/suggested has rectified this for me. I've had about 6 hours worth of playing time before things went wrong. I've written to SEGA registering my total displeasure and requesting they re-imburse me.

  4. Any thing for mac?

  5. Hi just wanted to say in fm11 and now in 12 crash dumps happened always after updates. Before that never. What to do?
    My every time it crashes as I noticed is when I click on staff.

  6. some reason i try to load up fm 12 but i keep getting a crash dump

  7. Football Manager 2012 not starting

    I'v tryed all of your posts and it works but when i turn it of i have to go through all of these prosses again and have to reset it all so no saved games some help please guys all my specs and graphics are fine i haven't got a clue.

  8. Thanks for the info jake

  9. Hello. FM 2012 is crashing right after a friendly match at the start of my second season (it is always the same match Fire x Bridgeport).

    I followed the instructions by Jake, to no avail. I've deleted the FM12 crash dump folder, I've updated my Nvidia drivers, restarted my laptop, but the "serious error" remains. It crashes, Windows tries to find solution, and exits to desktop.

    (I've been playing FM since 2009, and FM12 version is the one with most glitches and crashes).

    Please any additional tips on how to fix this? Thank you.

  10. For everybody who has a crash dump and uses steam this is your guide:


    This is how to fix crash dumps

    paste this into your search bar

    Last edited by ludodorito98; 12/11/2011 at 09:07 AM.

  11. I went to the guide suggested above, did everything suggested, but crash dumps remain.

    I load the same game and the crash happens at the same point: right after a friendly game (Chicago Fire x Bridgeport) at the start of my second season.

    I've tried all suggestions above and am a pretty savvy gamer. My laptop is an excellent 3-year-old dual-core (Duo T9400) ASUS with Nvidia card. I've been playing FM on this laptop with no major problems since 2009. But FM12 stinks!

    Please help. This is frustrating...

  12. I also tried "Go on Vacation" for a day to skip the friendly game, and, surprisingly, the game also crashes! Please help.

  13. I spoke with SI team. They analyzed my game file, and sent it to the coding team (I'm glad to contribute to the next patch).

    In the meantime, if your game is crashing, you may try removing all scouting assignments just for a few days to see if your game moves on. Once it does, you can reassign scout assignments to your scout team. Good luck.

  14. Crash dumps, failed to set up graphics and XML errors-untitled-1-copy.jpg

    Hai, anyone coul help me about that!

  15. Keep getting runtime errors especially during matches. Is it fixable? If so how?

  16. My game keeps crashing every time it reaches December 3-4. And it always happens exactly before my final Champs Lge matches. I've tried it with countless teams but I get the same results. Real Madrid, Inter, Man Utd, Chelsea what not... Any help?

  17. Whenever i load a game, I get this xml passing error: not well-formed (invalid token) at line 1 of Profile 0.xml...
    Then i screen in FM gets really blurry and freezez. WHAT sHOULD I DO!?!?!

  18. Has the latest patch update caused anyone grief with the crash dump scenario? Just wondering as I've only ever had one and that was the very first match I had and then none since. Then since the patch-8 times in a row. I know it's not a steam thing but just wondering if anyone else is having the same prob?

  19. Nobody has replied to my message and Im getting even more problems:

    1) Keep getting runtime errors during matches.
    2) Keep getting parsing errors - I delete the file suggested in this here thread but it happens again a couple of matches later. So I basically have to keep dleleting the file!!!
    3) I keep getting crash (dumps).

    Its getting annoying - reminds me of the BUGFEST that was the last Championship Manager!

  20. I have problem that game would not start at all...it crashes on loading screen.....I check direct x options and what I can see that Enumerate Reference Rasterizer is not checked in my dx option (as it is shown on screenshot in 1st Jake's post of this thread).

    Can someone help me how to change this option? I opened direct x (same as on this mentioned screenshot) but I can't change there any of this options

    I change direct x options but game still crashing on loading screen without any message HELP!!!!

    what can be a problem? Does anyone has any idea?!

    I tried with deleting folders in Appdata (settings and cashe) and it doesn't help
    Last edited by hepek; 19/12/2011 at 02:16 PM.

  21. I have been experiencing problems with crash dumps on every save on FM 2012. It begins well but when I reach the end of the first season I start having crash dumps, and crashes at the beginning of matches. The thing is I don't know how to fix it. On FM 11 Ifollowed all steps and finally re-installed the game but there was no use. However, after I had been away for a week the crash dumps somehow magically had dissapeared. Now however, they wouldn't dissapear and the strange thing is that they happen on every save in relatively the same time.
    I checked the graphics and they are all .png
    I have never used the editor or FMRT.
    Although I have around 150 000 player loaded in the beginning of the game I think that it is normal because my computer is good (4 GB ram and a good processor) and in previous versions of the game I had loaded the same ammount of players on a much slower computer. Also, I have seen people load around 220 000 players on worse computers and still not having crash dumps, so I doubt that this is the problem (plus that I am playing with a eastern-european team and I need many leagues loaded in order to be able to choose players)
    Any ideas how can I solve the problem?

  22. everytime i go to play a game on my fm 2012 it says about xml speed line! and just freezes what can i do to stop this! Please help otherwise my fm will never work again LOL!

  23. when i click to start the match the game crashes... i have had this problem earlier... basically i cannot play in 3d... when i put te game in 2d it works fine.. would love to play te game in 3d... i would like know if any1 can help me fix this problem...

  24. When I try to delete settings folder i get the message:
    "Cannot delete Profile1.xml: The file or directory is corrupted or unreadable"???

    Please help

  25. 12.1.1 keeps crashing what a waste of pure laziness by SI, Very Disappointed.

  26. Quote Originally Posted by muttley View Post
    12.1.1 keeps crashing what a waste of pure laziness by SI, Very Disappointed.
    Have you checked the help list in OP?

  27. whenever I try and holiday games it always crashes... I tried loading a small database with Enlgand only and it still crashes! I am using all default skins etc and only have 1 premiership logo pack!

    does anyone have the same problem?

    Would this just be down to faulty RAM hardware etc?

    I also know all the tips on how to clear crash dumps etc.. I do it all the time my game also crashes normally! lol!

    AMD Duo core 4.4ghz
    2gb RAM
    Gt 430 1gb DDR3 RAM

    cheers,

    Neil

  28. Monster processor and ropey RAM specs there Neil, time for an upgrade!

    No idea if the RAM is causing your crashes, have you removed the logos you mentioned to eliminate them as a cause?

  29. Quote Originally Posted by Jake View Post
    Monster processor and ropey RAM specs there Neil, time for an upgrade!

    No idea if the RAM is causing your crashes, have you removed the logos you mentioned to eliminate them as a cause?
    Hi Jake,

    the pc is around 5 years old already (CPU, RAM and MOBO) I think it could be the RAM, my pc makes a lot of noise when my aircon is off (it heats up really quickly, think I need to take it apart and clean it up as it is most likely dirty as a whores asshole)

    but on a lighter note, this is my present to myself next month (after I buy the engagement ring for the missus )

    Buy Intel Core i5 Overclocked 4.5GHz GTX 570 SLI Custom Built Extreme Gaming PC at Evetech.co.za

    I deleted everything, cleared the cache, deleted application data file (fixtures are now known as matches and clean sheets are no known as shutouts, damn Americans

    still crashing, had the blue screen of death when I was 3:0 up vs Pool in the first 23 minutes creating 4 ccc's already lol! so bleek!

    It is time for a new pc, I think taht is the only way to fix the problem! my hardware must be faulty by now...

  30. sorted it out

    cleaned my hardware, was full of dust works like a charm now!

  31. I've tried all solutions i can find on the net but im still getting the crash dump message. I usually get the message when i switch to my desktop. I play fm 2012 at work more than at home, so everytime someone comes near my machine i have to Alt+Tab to an excel document. More often than not now, it'll with crash dump when i flick away from FM 2012. I've had this game since its release date and never had a problem up until a week ago.

    Anyone got any other suggestions?

    Thanks

  32. Quote Originally Posted by Rog3k View Post
    I've tried all solutions i can find on the net but im still getting the crash dump message. I usually get the message when i switch to my desktop. I play fm 2012 at work more than at home, so everytime someone comes near my machine i have to Alt+Tab to an excel document. More often than not now, it'll with crash dump when i flick away from FM 2012. I've had this game since its release date and never had a problem up until a week ago.

    Anyone got any other suggestions?

    Thanks
    lol high five for playing at work mate! commitment!

    try playing in windowed mode, I know its not the best (I have never done it though) but it could solve your slight problem, you could just minimize it or bring up the full page Excel sheet to cover it

  33. Quote Originally Posted by girizz24boo View Post
    Attachment 204031

    Hai, anyone coul help me about that!
    which operating systems do you using?

  34. So I am trying to download some databases but whenever I try and download them when they are in a .xml I always get the "unknown file or damaged file" error message, if I follow the steps for the .xml error will that fix it?

  35. Already done all the thing above.....still same why??

  36. Quote Originally Posted by Zulkamal View Post
    Already done all the thing above.....still same why??
    Any solution for crash dump issue??

  37. A serious error was encounterd and the allpication will close.
    An error file had been generated in: C:/Users/Documents/Sports Interactve/Football Manager 2012/ Crash dumps/FM 2012 v12.1.1.244099 (2012.2.26.18.23.57)/dmp
    got that message help?!

  38. Thanks, I had an xml parsing error every time I clicked play on a game, but I have read this and it works

  39. I'm having problems with crashing about 5 seasons into a game I'm really enjoying. I don't know for sure, but I think this is because the database has grown too large. Is there a way to salvage this game? I'm planning to go on vacation until the end of my current season and to cut about half of my leagues. Can I change database size in any other way in a game in progress?

    Thanks.

  40. Crash dumps, failed to set up graphics and XML errors-fm.png everytime i try load my game i get this message, ive done pretty much everything that has been said to try an fix it, nothing has worked,
    can anyone help? really dont wanna start again!?
    cap7ainjack likes this.

  41. Ok, I'm lost with this. I've played FM for a fair few years now, with the exception of 2010/2011, and NEVER have I had so many problems before I've even got into the game. All the problems I have are from trying to enter the first match. The very first match against the reserve team :s The game just freezes and completely locks out my comp...I've had the XML parsing error, steam too busy error and now a crash dump. I've NEVER had a crash dump in all the time I've used a comp lol

    My computer is 2 weeks old and is an Acer Aspire 5750G - intel core i5 processor, 8Gb memory, 750Gb HD, NVIDIA GeForce

    I'm pretty sure this should be powerful enough to run the game without problems?

    I've followed the advice on this page and it seems I just continue to get another problem crop up. I've had to force shutdown my comp 4 times now!!!

  42. Now I've got a different XML parsing error saying saying about 'camera'. What is causing all these problems? Can someone please explain to me? I followed the instructions on the XML when I got the error the first time...Then I go all the other problems, and now I have an XML error again.

  43. could anyone please take 5mins just to check out my problems ive had with football manager
    i would rather not write it all again so please have a look on this site and see if you can help, thanks.

    Sports Interactive Community

  44. I've just taken the Swedish U21 team job after a successful spell with Berwick and an unsuccessful one with Bury.
    Now every time I try to compile match reports I get a crash dump.
    This is the first time I've ever had a crash dump and it only seems to occur when I compile match reports.
    I've followed the instructions in the first post but that hasn't solved it.
    What is the solution other than the obvious "Don't compile match reports"?Click image for larger version

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  45. Crashes Before or During a Match

    I've started to get a lot of crash dumps now on my Burnley save. It only seems to crash right before a match (when I hit start game after the pep talks) or during the match. These crash dumps have arised now in the 2013 year of the save game. I've never used the editor or FMRTE. Now it seems that it is possible to get past the crash dumps (albeit very frustrating). After 5 or so close the game and reopen it's, I've played past a game versus Portsmouth. But then, in my next game, the game crashed again so the problem cannot be a one time one match thing.
    I have already deleted and re and re-re-deleted the cache. I have deleted the crash dumps folder in my documents. Again, I haven't used the Official Editor or the FMRTE. All I have for graphics are the "FM Metallic Logos", the "Cutout Megapack" (of faces), the "Infusse Skin", and a custom scoreboard from the SI Games forums.

    EDIT: By the way, the only custom database I'm using is LFC's Update as I started this game before the new patch.
    EDIT: Read some posts and tried some solutions. I turned the match view to 2D. It started the game but as soon as my opponent (Wolves) scored a goal, the game froze and crashed.
    Last edited by Golasooo; 04/04/2012 at 06:06 PM.

  46. Coming to the point where I can't go 5 minutes into a match before crashing. I've changed to 2D, but the game crashes after someone scores a goal. 3D isn't working at all anymore. Watching with Just Commentary fails too. I've never had this problem before. Will try other saves I have... I'll update this post then.
    Last edited by Golasooo; 04/04/2012 at 09:54 PM.

  47. UPDATE: Played a game on my Anzhi save and everything was fine (except for the fact that I lost 5-1). I watched the match in 3D mode and the whole match ran smoothly. I'm guessing now that it is just my Burnley save which is corrupted. Anyone have any reasons maybe?

    EDIT: My Burnley ave seems dead, it always seems to stall and crash at the "Setting Up Match" message. If someone scores a goal, that message shows up too, then the game dies. So bleeping mad right now...
    Last edited by Golasooo; 04/04/2012 at 10:01 PM.

  48. Okay! Thanks for the "help"! Guess I'll be starting a new save then.

  49. hey guys i have a big problem, i'm playing with Bari and i just finished mu 5th season, and i save the game, after return on computer and try to load game everytime it has crash dump, i tried to delete it from crash dump folder but when i load my game again it generates again and i have crash dump and i cant get rid of it..i'am using non steam fm2012 and patch 12.0.4 please somebody help!

  50. not well-formed (invalid token) at line 1 of floating_basic_match_stats_state_changed

    Quote Originally Posted by Jake View Post
    **** 12.2.1 update edit. Patches DO NOT cause crash dumps. The reasons laid out below are the causes for crash dumps. So because 12.0.0 was working fine on a system that contains errors/corruptions/registry conflicts/overlaps/viruses/whatever doesn't mean that those said errors/corruptions/registry conflicts/overlaps/viruses/whatever are going to leave the 12.2.1 version alone. Bottom line is, the causes of crash dumps aren't a poorly made game or patch. It's almost always a users actions/their computer system/a combination of the 2. ****

    Right, first up, Steam IS NOT responsible for crash dumps, i don't care what sort of crack pot theories you have heard or invented. The fact is, FM has been crash dumping for years, on both steam and non steam versions. If you are having a steam specific problem, please use this thread.

    There is no exact solution as every crash dump is caused by a different problem, often the problem is nothing to do with FM.

    All i can say is, i use graphics that can be trusted, ie the logo and face megapacks, almost always i use a default skin, i NEVER use FMRTE and rarely use the editor.

    I keep my frankly poor laptop up to date, and i regularly defragment.

    Shock horror i haven't had a crash dump since the memory leak issues of FM10 before patch 10.1

    Most people who have a crash dump should probably look at themselves/their actions/their systems condition before blaming the game.

    --------------------------------

    I strongly suggest trying the steps outlined in SI's official FAQ thread. It takes 2 minutes to sign up to SI's forum using a sega pass.

    Football Manager 2012 *OFFICIAL* FAQ

    --------------------------------

    When met by a crash dump error, the first place i would look is any custom graphics you are using. If any of the graphics are .PNG files, they need to be amended to .png

    Database size can cause crash dumps. If you try to load more nations/leagues/players than you system can handle, the game may crash under the strain. This may take many seasons as the game DB slowly increases in size over the course of many seasons thanks to regen players being created and added. Try playing with a smaller db, or with less nations or leagues loaded.

    Use of the official editor can lead to crashing if you don't know what you are doing. FMRTE results in numerous errors and crashes in my experience, stay away from it is my advice.

    For XML Issues and crash dumps, please delete your settings folder as described below:


    First of all you need to turn on hidden files and folders.

    XP:
    My Computer
    'Tools'
    'Folder Options'.
    The go to the 'View' tab and select 'Show hidden files and folders'

    Windows Vista and Windows 7:
    My Computer
    'Organize'
    'Folder and Search Options'.
    The go to the 'View' tab and select 'Show hidden files and folders'

    Once this is done, follow the instructions below:

    Windows XP:
    1. Open “My Computer”
    2. Navigate to : “Documents and Settings\<Username>\Application Data\
    3. Go into the “Sports Interactive” Folder.
    4. Delete the “Football Manager 2012” Folder.

    Windows Vista and Windows 7:
    1. Click “Start”
    2. Click your username on the start Menu
    3. Click on “AppData” and then “Roaming”
    4. Go into the “Sports Interactive” Folder
    5. Delete the “Football Manager 2012” Folder.

    If you get an xml parsing error message

    Try this:

    Delete the following folder:

    XP: C:\Documents and Settings\[your username]\Application Data\Sports Interactive\Football Manager 2012\settings

    Vista\Windows7: C:\Users\[your username]\AppData\Roaming\Sports Interactive\Football Manager 2012\settings

    Once deleted restart your computer and try launching the game again.

    Cannot run game: Failed to set up graphics system

    ERROR: Cannot run game: Failed to set up graphics system, to fix this issue, please do the following:

    Please download the following update from the Microsoft Direct X SDK:
    Download Details - Microsoft Download Center - DirectX SDK - (June 2010)

    Use the following settings in Direct-x Control Panel.

    Run the following tool:

    Start->Direct-X SDK->Direct-X Utilities->Direct-X Caps Viewer

    Ensure the Direct-X properties appear as the dialog below. Especially important to ensure the Enumerate Reference Rasterizer is checked.



    When downloading this file please use the Firefox browser as some people have encounter difficulties when using Internet Explorer.

    You should also check that you are running the latest graphics driver, you can do this by visiting the computer manufacturer website, or by visiting the graphics card manufacturing website.

    Also if you are running Steam, make sure this is not running when attempting to install

    Also make sure your Graphics Card drivers are updated to their latest versions:

    What drivers you need and where to download them from depends on your graphics drivers.

    Some Computer manufacturers insist you download drivers from their own sites. Please refer to the website of your computer manufacturer before reporting issues with graphics drivers.

    To verify your PCs graphics card chipset:

    For XP

    From the Windows desktop:
    - Click Start
    - Click Run
    - Type DIAG in the Open field (thats dxdiag in capitals, i cant get rid of the smiley)
    - Click OK

    For Vista/Win 7
    - Click Start
    - In the search programs and files box, type DIAG (dxdiag in capitals)
    - Press Enter

    This will launch the DirectX Diagnostic Tool. Click on the Display and Sound tabs. The upper left box headed ‘Devices’ shows the make and model of card; the right box headed ‘Drivers’ shows the driver version number.

    Here are the websites of the largest graphics cards and chipset manufacturers:

    Nvidia (Gforce/Legacy)
    Drivers - Download NVIDIA Drivers

    ATI (Radeon)
    AMD Graphics Drivers & Software

    Intel (Onboard Chipsets)
    http://downloadcenter.intel.com/

    There are other manufacturers of graphics card drivers. If you can not find drivers for these cards they may have been discontinued. Please ask in this case as we may still be able to help.

    Driver download locations

    • ATI Drivers
    AMD Graphics Drivers & Software

    • Intel Drivers
    http://downloadcenter.intel.com/default.aspx

    Desktop Chipsets &mdash; Chipset information and downloads (Intel® 945 Express Chipset Family)

    • nVidia Drivers
    Drivers - Download NVIDIA Drivers

    • SiS Drivers
    http://www.sis.com/download/agreemen...url=/download/

    If your driver does not appear on this list please contact us here - Contact Us - Sports Interactive Community


    The above suggested hasn't worked, is there anything else I can try?

    If this fails to work some people have reported using SwiftShader has helped them in this situation.

    The demo version of SwiftShader (which is the full version but for home use only) can be downloaded from here - SwiftShader Registration | TransGaming Inc - Broadening the Playing Field

    SwiftShader is a high performance software 3D renderer that can be used in place of standard Direct3D implementations.

    To test it with your application download the demo, unzip the file and move the provided D3D8 or D3D9 DLL file into the same folder as the fm.exe

    If you try one and it does not work (you get a windows error message for example), try the other.

    Then just run the game as normal - although bear in mind the swiftshader logo will appear in the bottom left hand corner of the game.

    If nothing above works, you may want to try a full manual uninstall. Please see below.

    Completing a Full Uninstall:

    This uninstall guide assumes earlier editions of Football Manager were and are still installed such as Football Manager 2010 or 2011.

    If this is not the case please delete the Sports Interactive folder instead of the Football Manager 2012 folder as outlined in each individual step:

    * Before proceeding please make sure to write down the username and password of your Steam account as you will need them to reinstall afterwards.


    Start by uninstalling Football Manager 2012 through Steam:

    Right-click on Football Manager 2012 and select “Delete Local Content…”


    Next, delete Sports Interactive from my Documents:

    Start Menu > Documents > Sports Interactive > Football Manager 2012

    Delete Football Manager 2012 (This will delete save data, please store elsewhere such as the desktop if required).


    Next confirm the removal the Football Manager 2012 Settings.

    Confirm that hidden folders are enabled:

    Step 1

    - Click on the Start button,
    - Click on the Control Panel,
    - From the Control Panel Select Classic View,
    - Once selected locate and double click on Folder Options.
    - Click on the View tab.

    Step 2

    - Under the Hidden files and folders section select the radio button labelled Show hidden files and folders.
    - Remove the checkmark from the checkbox labelled Hide extensions for known file types.
    - Remove the checkmark from the checkbox labelled Hide protected operating system files.
    - Press the Apply button and then the OK button and shutdown My Computer.
    - Now Windows Vista is configured to show all hidden files.

    Step 3:
    Remove the cache files for Football Manager 2012 as detailed below:

    Go here:

    XP:

    C:\Documents and Settings\<username>\Application Data\Sports Interactive\

    Vista/Win7:

    C:\Users\<username>\AppData\Roaming\Sports Interactive\

    Delete the Sports Interactive folder.


    Then you will have to manually remove Steam:

    1. Exit Steam.

    2. Navigate to your Steam directory. (Typically C:\Program Files\Steam or C:\Program Files\Valve\Steam)

    3. Delete all of the contents of your Steam directory.


    When complete, make sure the Steam and FM12 registry entries have been removed. While doing the following, please be aware that the Windows registry is a very sensitive part of Windows. Mistakes can render your system unstable so be VERY careful when making any changes.

    * For FM 2012:

    - Click Start then Run.
    - At the prompt type: REGEDIT. The registry editor will open.
    - Click the "+" next to HKEY_LOCAL_MACHINE.
    - Click the "+" next to SOFTWARE.
    *If you have a 64-bits Operating System go to: SOFTWARE\Wow6432Node
    - Click the "+" next to Sports Interactive Ltd.
    - Right-Click the Football Manager 2012 folder.
    - Select Delete.

    - Go back to HKEY_LOCAL_MACHINE\SOFTWARE.
    - Click the "+" next to Microsoft
    - Click the "+" next to Windows
    - Click the "+" next to CurrentVersion
    - Click the "+" next to Uninstall
    - Right click & delete the key labelled:
    - Football Manager fields


    * For Steam:

    In the left-hand column of your registry editor, navigate to: HKEY_CURRENT_USER\Software\Valve\Steam.

    Right-click on Valve select Delete.


    - For 32-bit operating systems:

    In the left-hand column of your registry editor, navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Valve\.

    Right-click on Valve and select Delete.

    - For 64-bit operating systems:

    In the left-hand column of your registry editor, navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Valve\.

    Right-click on Valve and select Delete.

    When completed please close the Registry Editor, restart your computer and try the installation again.

    -------------------------

    Please post if you have a problem that wasn't fixed by the steps above. As i mentioned, the cause of a crash dump is often user specific and is therefore very difficult to fix, but we will try our best.
    I am having problems playing the actual games, when I press play game it comes up with this error message then has a fit:

    not well-formed (invalid token) at line 1 of floating_basic_match_stats_state_changed.xml

    I have tried playing about with the settings but nothing is happening and I have uninstalled and then reinstalled but it keeps coming up?

    any ideas??

    Thanks

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